One of the gratifying reasons to have a blog is to be able to vent publicly about the ongoing wars I have in computerland. That infuriating, frustrating impotent anger about basic things not working the way they should have been designed to function now has an outlet. So here's my latest.
It seems the latest versions of Norton Internet Security and Firefox 4 are not compatible. The two largest brands in their fields don't work together? How is this possible? Didn't anyone check?
After uninstalling, re-installing, downloading hotfixes, researching the forums and throwing things at my screen, I finally got this answer from Norton. It's helpful, I suppose, but I haven't spent the additional hour to try it yet, so I'll have to let you know.
(You don't really have to read this. Unless you're a true geek and enjoy this stuff.)
Hello Melissa,
Thank you for contacting Norton Support.
From your email I understand that, you are unable to open the Firefox browser even after installing the hot fix tool.
I understand your concern regarding this issue and I apologize for the inconvenience.
This issue might occur if the Norton Add-ons was not successfully installed on the Firefox browser.
To resolve this issue we have to completely uninstall and reinstall the Norton program from your computer. Please follow the below steps to reinstall the Norton program in your computer:
Note: If you have a dial up internet connection, I would suggest you to download the below link (Norton Internet Security 2011 link) in a computer having high speed internet connection and then transfer the file to your computer using a thumb drive (pen drive).
Please click on the link below to download Norton Internet Security 2011:
http://www.symantec.com/redirects/norton/norton_com/nis11/
Note: If clicking on the above link doesn't work, copy and paste the above link in the address bar of Internet Explorer and hit on "Enter" on the keyboard.
Note: If you don't find any option to download the file, you will find a pop-up below the address bar of Internet Explorer saying "To help you protect your computer" click on the pop-up blocker and click on download file.
Once the download is complete, please click on the link given below to download Norton Removal Tool to remove the existing Norton:
The Norton Removal Tool uninstalls all Norton 2011/2010/2009/2008/2007/2006/2005/2004/2003 products identity safe data and Norton 360 from your computer. If you use ACT! Or Win FAX, back up those databases before you proceed.
1. Once the download is complete, double click on Norton_Removal_Tool.exe icon on your desktop. This will commence the uninstallation of existing Norton from your computer.
2. Restart your computer after uninstallation.
3. Double click on NIS-ESD-18-5-0-125-EN.exe icon on your desktop. This will commence the installation.
Once the installation is complete, you will be required to activate the product. Please activate the product with the product key given below:
Product Key: .... [sorry, I'm not going to post this publicly]
After completing the activation please run LiveUpdate in your Norton program to update the Virus definitions.
Note: The product key gets saved in the registry therefore sometimes after installation it may not ask for the product key for activation instead it directly gets activated. In such case you need to follow the steps provided below to activate your Norton product.
Please follow the below steps to activate your Norton program:
- Make sure that your computer is connected to Internet.
- Start your Norton 2011 program.
- At the bottom of Norton interface you will have an option called Renew.
- Click on Renew.
- You will get a box to enter the product key.
- Please enter the following product key: ...
- Click on next and subscription will be added.
Now run the hot fix tool and check whether you are able to open the Firefox browser.
If the issue still persists, you will need to contact our online Chat Support team who with your permission will be able to connect to your computer and look into this issue further.
Chat Support is free and is available 24 hours a day 7 days a week, you can access chat support by clicking on the link www.norton.com/chat4help
Thank you for contacting Norton Support. Have a nice day.
No, that's not me. But I did own that suit.
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